IT Administrator - First-Line Support

About the role

The IT Administrator provides first-line IT support for GDI users, covering end-user devices, enterprise applications, Microsoft 365 services and standard IT equipment. The aim is efficient day-to-day IT operations and timely resolution of user technical issues, following approved IT procedures and service standards.

Required profile

• Diploma or bachelor's degree in computer science, information technology or a related field from an internationally recognized university, or equivalent proven experience.
• At least 3 years of experience in IT help desk, technical support or end-user support in a structured IT environment, preferably in the drilling or oil and gas sector.
• English proficiency required.

Required skills

• Understanding of IT service management processes, including incident handling, service requests and escalation procedures.
• Good knowledge of Microsoft Windows, Microsoft 365, Outlook, Teams, OneDrive, SharePoint and Microsoft Office, plus standard IT support tools.
• Troubleshooting of desktop hardware, software, printers, peripherals and user connectivity issues.
• Ability to install, configure and maintain end-user devices and approved software under supervision.
• Knowledge of IT asset handling, inventory tracking and operational support procedures.
• Ability to prepare basic support documentation, service records and operational reports.