Laundry Valet – Guest Service

About the role

The Laundry Valet provides premium guest service by greeting arrivals, handling luggage safely, and delivering clean laundry and clothing to guestrooms. This full‑time position requires a flexible schedule and a commitment to the high standards of St. Regis hospitality.

Key responsibilities

• Greet guests upon arrival and assist with safe unloading of their items.
• Deliver laundry and clothing to guestrooms promptly.
• Respond to guest, Front Desk, and service requests in a timely manner.
• Monitor cleanliness and appearance of laundry and dry‑cleaning areas.
• Complete valet tickets accurately and coordinate repairs with appropriate personnel.
• Follow all company policies, maintain a professional uniform, and protect confidential information.
• Answer telephone calls using proper etiquette and prepare written documents accurately.
• Support team goals, maintain positive working relationships, and adhere to quality standards.

Required profile

• High school diploma or G.E.D. equivalent.
• At least one year of related housekeeping or laundry experience.
• Ability to work a flexible schedule, including evenings and weekends.
• Physical ability to lift or carry items up to 10 lb and stand for extended periods.
• No supervisory experience required.

Required skills