Lead Administration Officer

About the role

The Lead Administration Officer supports the COO’s office by providing high‑level confidential administrative assistance and acting as the main point of contact for internal and external stakeholders. This role ensures smooth execution of departmental strategy, policy development, and efficient administrative processes.

Key responsibilities

• Prepare administration reports and analyses, lead policy and procedure improvements.
• Coordinate with Finance, Contracts, and Legal to resolve administrative issues and communicate company policies.
• Produce business documentation, including reports, presentations, and spreadsheets.
• Organise team tasks, monitor progress, and report on action items.
• Resolve complex administrative problems while adhering to company standards and tools.
• Enhance and oversee administrative processes and information systems for efficiency.
• Serve as primary liaison for internal and external communications, schedule meetings, and take minutes.
• Escalate issues to the COO and propose effective solutions.
• Collaborate on organisational strategy, manager movements, and structural changes.
• Assist in annual budget preparation and provide regular updates to the COO.
• Manage special projects, gather inputs, and report progress to the line manager.

Required profile

• Bachelor’s degree or equivalent with at least 4 years of relevant experience.
• Experience in database administration and project management.
• Strong interpersonal and relationship‑management skills.
• Client‑focused, business‑aware, and comfortable interacting with senior management.
• Excellent proofreading and report‑writing abilities.
• High level of sensitivity, professionalism, and attention to detail.

Required skills

• Database Administration
• Project Management
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint