Learning & Quality Assistant Manager

About the role

We are seeking a Learning & Quality Assistant Manager to support the pre‑opening of voco Doha Central. The role will drive learning initiatives, uphold brand and quality standards, and contribute to delivering exceptional guest experiences from day one.

Key responsibilities

• Lead execution of the hotel’s learning and development strategy, coordinating onboarding, departmental training and mandatory compliance programmes.
• Support colleagues and managers in identifying development opportunities and creating career growth plans.
• Monitor training completion, maintain accurate learning records and manage the learning management system.
• Conduct quality audits, track guest feedback and quality metrics, and assist departments in implementing service‑excellence programmes.
• Prepare for brand audits, quality assessments and guest‑satisfaction reviews, promoting a culture of continuous improvement.

Required profile

• Bachelor’s degree in Hospitality Management, Human Resources, Business Administration or a related field.
• Minimum three years of experience in Learning & Development, Training, Quality or Human Resources, preferably within the hospitality industry.
• Strong communication, facilitation and presentation abilities.
• Good knowledge of hotel operations, guest‑experience standards and quality‑management practices.
• Excellent organisational skills, attention to detail and the ability to influence and collaborate with colleagues at all levels.