Lobby Ambassador

About the role

We are seeking a dynamic and self‑motivated Lobby Ambassador to be the first point of contact for our guests. You will create a warm, professional welcome at the hotel entrance and support the Front Office team in delivering exceptional service.

Key responsibilities

• Provide consistently friendly, warm, and engaging service to all guests.
• Act as the main point of contact for guests at the main entrance, escorting them to check‑in, breakfast, and departure points.
• Represent the Arabian Cultural Connection program and manage the coffee‑and‑dates station.
• Use the Tablet Registration tool to register guests in queue while they wait for check‑in.
• Deliver personalized attention to Club Rotana, VIP, and Rotana Rewards guests.
• Proactively meet arriving guests and those exiting transportation.
• Identify revenue opportunities such as restaurant reservations and sales leads.
• Maintain up‑to‑date knowledge of hotel and local services, promote special offers, and respond promptly to guest inquiries.

Required profile

• Diploma or degree in hospitality with prior Front Office experience in a hotel.
• Polite, sophisticated demeanor with excellent spoken and written English; additional languages are a plus.
• Customer‑driven, proactive, outgoing, charismatic, and approachable.
• Well‑groomed appearance and strong interpersonal skills.
• Competencies: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, Teamwork.

Required skills

What we offer

• Opportunity to grow within a leading hospitality brand.
• Engaging work environment with a focus on service excellence.