NCR ATM Operations Consultant

About the role

The role supports the day‑to‑day operation of the ATM network in Qatar, focusing on NCR‑based machines. You will act as the primary liaison between the bank’s operations team and NCR’s software support to ensure smooth service delivery.

Key responsibilities

• Perform Level 1 analysis of ATM incidents and raise tickets with NCR software support.
• Support operational projects, resolve issues, and manage deployment of patches, releases and production fixes following SIT/UAT progress.
• Share logs and findings with NCR support, and complete assigned technical requests.
• Assist in day‑to‑day ATM network management and maintain accurate documentation.

Required profile

• Minimum 6 years of experience in ATM operations or application support.
• Hands‑on experience with NCR ATM software (Aptra, Vynamic, ProCash).
• Strong log analysis and troubleshooting capabilities.
• Exposure to SIT/UAT processes and patch deployments.
• Experience raising and tracking vendor support tickets.

Required skills

• NCR ATM software (Aptra, Vynamic, ProCash)
• Log analysis and troubleshooting
• SIT/UAT and patch deployment
• Vendor support ticket management (ServiceNow or Remedy)