Part-Time Corporate Trainer - Advanced Excel & Power BI

About the role

Edoxi Training Center is looking for an experienced part-time corporate trainer to deliver a customised four-day programme in Advanced Excel and Power BI for customer service analytics. The course runs 24 hours over 4 days (2 days Advanced Excel, 2 days Power BI) in person in Doha, Qatar, on 1-4 November 2026, at the Edoxi Training Center or client premises. The participant is a senior Customer Service Manager wanting to strengthen his skills in data analytics, KPI design, performance management and customer experience management.

Key responsibilities

• Deliver the 4-day programme (14 modules) according to the approved course outline, in person and on schedule.
• Customise examples, datasets and workshops to customer service operations, using ticket, complaint, response-time and CSAT data.
• Teach advanced Excel: lookup and logical functions, data cleaning and validation, PivotTables, What-If Analysis, Goal Seek, Scenario Manager and macros.
• Guide the participant in designing a customer service KPI framework (CSAT, NPS, Customer Effort Score, first contact resolution, response and resolution times, SLA compliance) with targets and thresholds.
• Build KPI scorecards and performance management reports in Excel, including red/amber/green status and variance against targets.
• Teach Power BI: Power Query, data modelling, DAX measures for KPIs and target comparisons, and interactive dashboards.
• Facilitate complaint and customer experience analysis, including Pareto and root cause analysis.
• Supervise the capstone project: an end-to-end customer service KPI dashboard with improvement recommendations.
• Prepare or adapt practice datasets, exercise files and handouts before the training, and share attendance, a short feedback summary and observations after.

Required profile

• At least 5 years of corporate training experience in Microsoft Excel and Power BI.
• Hands-on experience with customer service, contact centre, operations or MIS reporting and KPI dashboards.
• Expert-level Excel and strong Power BI skills.
• Understanding of customer service metrics and performance management practices.
• Ability to train senior professionals in a practical, consultative and engaging way.
• Excellent spoken and written English; Arabic is an advantage.
• Based in Qatar, or able to deliver in person in Doha on the proposed dates.
• Own laptop with Microsoft Excel (Microsoft 365) and Power BI Desktop installed.

Required skills

• Advanced Excel: formulas, PivotTables, What-If Analysis, macros
• Power BI: Power Query, data modelling, DAX, dashboard design
• Preferred: PL-300, MOS Excel Expert, MCT, CCXP/COPC or Lean Six Sigma, previous GCC training experience