Passenger Transportation Driver – Airport Operations

About the role

The Passenger Transportation Driver provides ground‑handling support by operating heavy and light passenger transport vehicles within the airport premises. The role ensures safe, timely and courteous movement of passengers and their baggage in line with airline and airport standards.

Key responsibilities

• Drive and operate designated heavy or light passenger transport vehicles according to Airport Driving SOPs and safety guidelines.
• Assist passengers during boarding and de‑boarding, including PRM (pregnant, elderly, wheelchair‑bound) support.
• Load and unload passenger baggage from vehicle compartments and manage on‑board information systems.
• Plan and profile flights that require passenger transport, ensuring resources are allocated in advance.
• Maintain accurate shift manifests and real‑time records of vehicle usage, flight numbers, gates, and timings.
• Conduct pre‑ and post‑shift vehicle checks, report defects, and ensure vehicles are kept clean and functional.
• Provide courteous customer service, operate the automated stop announcement system and answer passenger queries.
• Complete incident and accident reports promptly and submit them to supervisors.

Required profile

• Ability to safely operate heavy and light passenger transportation vehicles within an airport environment.
• Capability to perform vehicle pre‑checks and report any defects or discrepancies.
• Strong attention to detail for accurate manifest reporting and flight profiling.
• Customer‑focused attitude with the ability to assist passengers of diverse needs.
• Willingness to work in shift patterns and follow health, safety and security procedures.

Required skills