Patient Administrator (Emergency Department - Shift Working)

About the role

Sidra Medicine is hiring a Patient Administrator for its Emergency Department on a shift-working basis. The role delivers patient-focused care while handling accurate and timely referral processing, scheduling and registration. It covers registration, scheduling, payment collection and data entry, and includes obtaining patient signatures and scanning documents into the electronic medical record.

Key responsibilities

• Perform accurate and complex registrations in ambulatory locations and complete work queues and data corrections assigned by management.
• Identify patients correctly, report duplicate medical record numbers, validate printed wristbands and perform biometric checks.
• Maintain patient confidentiality and complete insurance pre-authorisation eligibility, sometimes contacting insurers directly.
• Scan identification cards, insurance cards, vaccine records and birth certificates, and update insurance information for each visit.
• Explain registration documents, obtain patient signatures and note parental consent obtained by telephone.
• Book multiple and complex appointments, requiring a pre-registration before each visit, and schedule follow-up appointments.
• Process point-of-sale collections, issue receipts and notify management of collection or deposit issues.
• Handle medical necessity requests and escalate them to the clinical delegate.
• Ensure the right interpreter and preferred language are available, liaise with laboratory, pharmacy and translation services, and assist colleagues during busy periods.
• Treat patients, families and colleagues with dignity and respect, and comply with Sidra's Code of Conduct and conflict of interest policies.

Required profile

• High school diploma (associate's degree preferred).
• At least 6 months of combined data entry, reception, customer service and cashiering experience.
• Preferred: minimum of 5 years of Cerner / Epic registration and scheduling experience.
• Preferred: CHAM certification (NAHAM) or NAHAM / AAHAM certification.