Project Manager / Escalation Support

About the role

The Project Manager / Escalation Support role ensures seamless coordination of projects, stakeholder communication and operational governance for Ooredoo. Working primarily off‑site and on‑call, the incumbent provides critical management support to guarantee smooth service delivery.

Key responsibilities

• Coordinate overall project activities and maintain governance standards.
• Manage communications with Ooredoo stakeholders and oversee HR and administrative logistics.
• Ensure contractual, regulatory and operational compliance.
• Handle final‑level operational incidents and high‑priority escalations.
• Provide on‑call support to operational teams outside standard working hours.

Required profile

• 3–5 years of experience in project management, operations management or service delivery.
• Proven ability to manage client relationships and stakeholder communications.
• Strong understanding of compliance, governance and incident escalation processes.
• Knowledge of HR coordination and workforce management.
• Excellent leadership, organisational and planning capabilities.
• Fluent English communication skills; Arabic is an advantage.
• Ability to handle multiple priorities in high‑pressure situations.

Required skills

• Microsoft Office
• Project management tools