Quality & Continuous Improvement Specialist

About the role

The Quality & Continuous Improvement Specialist supports the Manager Quality & Continuous Improvement in strengthening Internal Audit (IA) practices, driving efficiency and turning improvement ideas into lasting impact across people, processes and technology. The role takes ownership of initiatives from concept through implementation, adoption and completion, promotes responsible use of AI, data analytics and automation, supports the Quality Assurance and Improvement Programme (QAIP) and keeps alignment with the Global Internal Audit Standards (GIAS).

Key responsibilities

• Identify, assess and prioritise opportunities to improve IA processes, tools and ways of working.
• Develop improvement proposals, define outcomes and own initiatives from concept to completion.
• Promote consistent use of AI, data analytics and automation, including use cases and standard approaches.
• Drive standardisation of methodologies, templates, guidance and workflows.
• Benchmark IA practices against professional, industry and organisational standards.
• Prepare project plans, monitor delivery, manage dependencies and risks, and report progress to the Manager.
• Analyse IA performance, quality results and stakeholder feedback to spot trends and issues.
• Support the IA Manual, QAIP, internal quality assessments and external quality reviews by the State Audit Bureau.
• Monitor KPIs, prepare reports for the SVP Internal Audit, the Board Audit, Risk and Compliance Committee and other stakeholders.
• Support the IA competency framework, train staff on IA methodology and quality requirements, and follow up on audit report actions.
• Contribute to annual audit planning and budget preparation where requested.

Required profile

• Bachelor's degree or equivalent in Accounting, Finance, Auditing, Business, Technology, Data Analytics, Process Improvement or a related field, with at least four years of job-related experience.
• Relevant experience in internal audit, assurance, risk, consulting, transformation or process improvement.
• Demonstrated experience delivering improvement initiatives to measurable outcomes.
• Practical understanding of internal audit methodology, quality assurance and GIAS.
• Ability to analyse complex processes, identify root causes and engage stakeholders, with clear written and spoken English.

Required skills

• Preferred: CIA, ACCA, CPA, ACA, CISA or similar professional qualification.
• Preferred: Lean Six Sigma, Prosci, PRINCE2 or PMP.
• Preferred: experience supporting GIAS quality assessments, standardised methodologies and Microsoft 365 tools, process automation or data visualisation.