Rental Coordinator - Vehicle Fleet Operations

About the role

The Rental Coordinator supports the fast-paced, multi-branch vehicle rental operations of Al-Futtaim in Qatar. The role ensures each branch has enough available vehicles according to customer bookings and vehicle readiness. It reports to the Operations Supervisor and covers scheduling and tracking of deliveries and collections, managing incoming vehicles and coordinating with other teams. Success means managing operations against tight deadlines with a strong customer-service focus.

Key responsibilities

• Receive the daily reservations manifest and allocate a vehicle to each booking by branch, vehicle group and pick-up time, updating it for changes such as amendments, extensions, cancellations and upgrades.
• Schedule deliveries and collections, assign drivers and track driver movements during the shift, resolving delays and reassigning jobs so that all deliveries and collections finish on time.
• Work with the Yard and Vehicle Preparation teams so vehicles are clean, fueled and inspected before dispatch, keeping a buffer of ready vehicles for walk-up customers.
• Check in incoming vehicles, record fuel and damage, route them to preparation, maintenance or reallocation and update their status in the rental system.
• Forecast vehicle needs by branch and group, identify shortages or surpluses early and share a weekly fleet availability forecast.
• Act as the main operations contact for branch rental teams, communicate changes quickly, brief drivers at the start of each shift and record their attendance and productivity.
• Update daily reports on deliveries, collections, on-time performance and incoming vehicles, send the shift handover to the Operations Supervisor and prepare ad-hoc reports.
• Handle customer queries about deliveries and collections by phone and email, escalate complaints and breakdowns, and follow company policies.

Required profile

• Diploma in Business Administration, Logistics or a related field, or equivalent experience.
• At least 3 years of experience in car rental, fleet operations or vehicle logistics, preferably in car rental businesses.
• Valid Qatar driving licence.
• Fluent English; Arabic is an advantage.

Required skills

• Strong planning and organisational skills to manage many vehicle movements under tight deadlines.
• Clear communication skills for coordinating across teams and directing drivers.
• Problem-solving ability under time pressure.
• Professional, customer-focused handling of phone and email enquiries.