Reservations Agent Intern

About the role

Accor's MGallery properties are looking for a Reservations Agent Intern to help create meaningful guest experiences from the first interaction. The intern supports the Reservations team in handling reservations, inquiries and bookings with warmth, professionalism and attention to detail.

Key responsibilities

• Assist in handling room reservations, inquiries and booking requests professionally and efficiently.
• Respond to guest calls, emails and reservation inquiries in a timely manner.
• Provide information on room types, rates, hotel facilities and services.
• Help enter, update and maintain accurate booking records.
• Support booking confirmations, modifications, cancellations and special requests.
• Coordinate with Front Office, Sales and other departments for a smooth guest experience.
• Support daily reservation reports and follow up on pending bookings.
• Promote hotel facilities, room upgrades, packages and additional services where appropriate.
• Maintain guest privacy and confidentiality, and follow hotel policies and service standards.
• Contribute to personalized guest moments and support colleagues in the Reservations department.

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through the Accor Academies.
• Opportunities to develop your talent and grow within the property and across the group.
• Participation in Corporate Social Responsibility activities.