Rider Operations Lead – Logistics Management

About the role

Keeta is seeking a Rider Operations Lead to own and evolve the rider management and experience systems for its Qatar market. You will shape how delivery partners interact with the platform, driving capability, retention, and safety while reducing violations.

Key responsibilities

• Develop and iterate rider codes of conduct, reward and penalty mechanisms, and tiered management systems covering order acceptance to appeal review.
• Analyze frontline feedback and data to identify root causes and implement closed‑loop improvements.
• Collaborate with product, R&D, and cross‑functional teams to translate insights into system enhancements.
• Lead a small team (one direct report), providing coaching and direction to achieve operational excellence.

Required profile

• At least 5 years of internet operations experience, with 2+ years in a management role.
• Experience in rider experience, rider management, or strategy operations is a plus.
• Problem‑driven mindset with strong scenario thinking and ability to balance multiple objectives.
• Fluent in English and Chinese for daily work.

Required skills

What we offer

• Opportunity to shape rider operations in a fast‑growing market.
• Direct ownership of systems and processes from the ground up.
• Cross‑functional exposure with product, R&D, and local operations across the Middle East.
• Work with a global team spanning over 40 countries.