Senior Engineer - Bulk Electrical Accounts

About the role

Madre Integrated Engineering is looking for a Senior Engineer in Doha to manage and support key electrical bulk customer accounts. The role provides technical expertise, ensures reliable service delivery and maintains strong client relationships, focusing on uninterrupted electrical supply, resolving technical and operational issues, supporting bulk metering and distribution, and complying with company standards, safety regulations and service level agreements.

Key responsibilities

• Manage and maintain strong relationships with key electrical bulk customers to ensure satisfaction and service continuity.
• Provide technical support and engineering solutions for load requirements, metering systems and distribution arrangements.
• Coordinate installation, operation, inspection and maintenance of bulk electrical connections and metering systems.
• Troubleshoot and resolve electrical issues affecting key customers with minimal disruption.
• Ensure timely delivery and quality of services in line with approved standards and SLAs.
• Coordinate with internal electrical, metering, operations, customer service and maintenance teams.
• Review customer service requests, complaints, technical submissions and bulk supply requirements.
• Ensure compliance with company electrical standards, safety regulations, ISO requirements, risk management procedures and health and safety policies.
• Prepare technical reports, performance updates, issue summaries and service improvement recommendations.
• Maintain accurate records of customer interactions, technical activities, service requests, complaints and resolutions.
• Support continuous improvement initiatives and perform other duties assigned by the supervisor or management.

Required profile

• Bachelor's degree in Electrical Engineering or a related engineering discipline.
• Minimum 12 years of relevant experience in electrical engineering, preferably in utility key accounts, bulk electrical supply, distribution or metering operations.
• Preferred: experience with utility companies, electrical distribution networks, bulk supply customers or key account operations, and experience handling customer complaints and technical submissions.
• Written and spoken English is essential; Arabic is preferred.

Required skills

• Strong knowledge of electrical distribution systems, bulk supply arrangements and metering systems.
• Good understanding of electrical safety standards, regulations, utility practices and operational procedures.
• Knowledge of ISO standards, risk management and corporate health and safety requirements is preferred.
• Excellent customer relationship management, stakeholder coordination, problem-solving, communication, reporting and documentation skills.