Senior Engineer – Electrical Bulk Customer Accounts

About the role

We are looking for a Senior Engineer to manage and support key electrical bulk customer accounts. The role combines technical expertise with strong client relationship management to ensure reliable power supply and high‑quality service delivery.

Key responsibilities

• Maintain and develop relationships with key bulk electricity customers to ensure satisfaction and continuity.
• Provide engineering solutions for load requirements, metering systems and distribution arrangements.
• Coordinate installation, operation, inspection and maintenance of bulk connections and metering equipment.
• Troubleshoot and resolve electrical issues quickly to minimise disruption.
• Deliver services in line with approved standards and service‑level agreements.
• Work with internal electrical, metering, operations, customer service and maintenance teams.
• Review service requests, complaints and technical submissions.
• Ensure compliance with company electrical standards, safety regulations, ISO requirements and risk‑management procedures.
• Prepare technical reports, performance updates and service‑improvement recommendations.
• Maintain accurate documentation of customer interactions and technical activities.

Required profile

• Bachelor’s degree in Electrical Engineering or a related discipline.
• Minimum 12 years of experience in electrical engineering, preferably in utility key accounts, bulk supply, distribution or metering.
• Proven experience managing key customer accounts and delivering technical support.
• Strong understanding of electrical safety standards, utility practices and operational procedures.
• Familiarity with ISO standards, risk management and corporate health‑and‑safety policies is preferred.

Required skills

• Electrical distribution systems
• Bulk supply arrangements
• Metering systems
• Electrical safety standards
• ISO standards
• Risk management procedures