Senior Enrolment Technology & Operations Specialist - Nationals

About the role

This role oversees the end-to-end operation of enrolment technology and registration systems, ensuring consistent system performance, accurate data and compliant reporting. It acts as the main link between enrolment operations and HBKU IT, covering systems such as Banner, Course Leaf, ARGOS, CRM, the Evaluation Kit and scheduling tools.

Key responsibilities

• Act as the functional point of contact between enrolment operations and IT, aligning system requirements, functionality and priorities
• Oversee the day-to-day administration of enrolment and registration systems and liaise with IT on configuration, issue resolution and upgrades
• Monitor system performance, identify issues and lead the execution of system updates, upgrades and implementations
• Contribute to Student Information System (SIS) initiatives, overseeing testing, data validation and implementation readiness
• Recommend technology enhancements and improvements to management
• Maintain the integrity and accuracy of enrolment and registration data
• Develop, maintain and validate standard reports and dashboards for enrolment activities and institutional reporting
• Train and support staff on system use and act as subject matter expert for enrolment technologies
• Work with academic departments and administrative units to resolve issues and improve the user experience

Required profile

• Bachelor's degree in computer science, information technology or a related field
• 6-8 years of experience in higher education, preferably in Academic Support, with at least 2 years working with Student Information Systems
• Demonstrated project planning and execution experience, strong analytical skills and excellent written and verbal communication
• Experience delivering functional training and user guidance on technology systems
• Collaborative approach with cross-functional teams, including IT and academic departments

Required skills

• Working knowledge of databases, reporting tools and scripting for SIS reporting and automation (e.g. SQL); web-based systems and ARGOS reporting preferred
• Data analysis, report development and data visualization
• MS Office; Power BI is an advantage
• Arabic is an advantage