Senior IT Operations Specialist

About the role

We are seeking a Senior IT Operations Specialist to lead the management and support of our IT infrastructure, systems, and cybersecurity across the organization. The role ensures reliable, secure, and efficient technology operations while collaborating with vendors and internal stakeholders.

Key responsibilities

• Manage and support IT infrastructure, networks, servers, endpoints, and related systems.
• Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments.
• Manage endpoint devices, user accounts, access permissions, and IT assets.
• Support backup, recovery, data protection, and business continuity processes.
• Monitor system performance, availability, security, and overall infrastructure health.
• Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues.
• Support cybersecurity initiatives, vulnerability management, access controls, and information‑security practices.
• Oversee employee IT onboarding and off‑boarding, including accounts, devices, and access.
• Maintain accurate technical documentation, procedures, asset records, and knowledge resources.
• Coordinate with IT vendors, software providers, hardware suppliers, and service partners.
• Review software licenses and infrastructure requirements to identify cost‑optimization opportunities.
• Assist in evaluating and implementing new IT tools, systems, and technology solutions.
• Support internal IT projects, system upgrades, digital workplace solutions, and technology improvements.
• Prioritize technical incidents and infrastructure requirements according to business needs.
• Provide occasional after‑hours or weekend support for critical incidents or planned activities.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• 7–10 years of relevant experience in IT infrastructure, systems administration, and technical support.
• 3–5 years in a senior, supervisory, or technical‑lead capacity.
• Strong hands‑on experience with Microsoft 365, Microsoft Intune, Azure, and endpoint management.
• Good knowledge of Active Directory and hybrid Active Directory environments.
• Experience with backup and recovery solutions such as Veeam.
• Practical experience with network infrastructure, firewalls, and network security.
• Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness.
• Experience managing IT vendors, software licensing, and technology cost optimization.
• Strong troubleshooting and problem‑solving abilities.
• Excellent technical documentation and stakeholder communication skills.
• Ability to work independently, manage priorities, and support multiple business requirements.

Required skills

• Microsoft 365
• Microsoft Intune
• Azure
• Active Directory
• Hybrid Active Directory
• Veeam backup and recovery
• Network infrastructure
• Firewalls
• Network security
• Cybersecurity
• Vulnerability management
• Backup and recovery
• Endpoint management