Senior L2 Operations Engineer – ENM & ENE

About the role

We are seeking a Senior L2 Operations Engineer to support the production environments of Ericsson Network Manager (ENM) and the client’s Network Engineer (ENE). The role involves ensuring smooth operation, rapid incident resolution and continuous improvement of deployment pipelines.

Key responsibilities

• Provide L2 operational support for ENM and ENE production platforms.
• Handle order orchestration and revenue‑assurance data fixes.
• Troubleshoot production incidents, perform root‑cause analysis and drive remediation.
• Coordinate releases, deployments and automated build pipelines.
• Develop and maintain scripts in Python, Groovy and shell to automate routine tasks.
• Communicate effectively with customers and internal teams.

Required profile

• Proven experience in the telecom domain.
• Strong operational knowledge of Ericsson ENM and ENE.
• At least one year of L2 production operations/support experience.
• Experience with order orchestration and revenue‑assurance data corrections.
• Solid background in incident troubleshooting and root‑cause analysis.
• Familiarity with automated build/deployment pipelines and release coordination.
• Excellent customer‑facing communication skills.

Required skills

• Python programming.
• Groovy scripting.
• Shell scripting.
• Ericsson ENM and ENE platforms.
• Rosetta or similar deployment automation (nice to have).
• MySQL/JDBC.
• Apache HttpClient.
• Rhino/JavaScript within JVM environments.
• Log‑analysis tools.
• ITIL Foundation certification (or higher).