Senior Service Excellence Delivery Agent (Talent Pool)

About the role

The Senior Service Excellence Delivery Agent will ensure that cabin appearance, cleaning operations, and customer experience meet Qatar Airways' high standards. Working within a designated zone, you will conduct rigorous quality checks and support continuous improvement across the airline’s service touchpoints.

Key responsibilities

• Perform conformance checks on cabin appearance, grooming standards, and customer experience in line with airline requirements.
• Carry out detailed quality inspections covering all aircraft areas and terminal/customer‑facing services.
• Record findings accurately and prepare comprehensive reports for the Service Excellence Delivery Specialist.
• Collaborate with cabin crew, line management, and shift supervisors to address discrepancies and implement corrective actions.
• Report operational issues promptly and ensure transparent escalation of any non‑conformities.
• Support additional departmental duties as directed by the Head of Department.

Required profile

• High school qualification with at least 2 years of relevant experience.
• Minimum 2 years in customer experience, product quality, or hospitality quality control.
• Strong command of English.
• Ability to work impartially, maintain high attention to detail, and produce clear reports.

Required skills

• Auditing and quality inspection capabilities.
• Report writing proficiency.
• Team‑working and mentoring abilities.