Service Advisor - Quick Service Center

About the role

Al-Futtaim Automotive is looking for an experienced Service Advisor for its Quick Service Center in Doha, Qatar. This customer-facing role sits in the Aftersales team and delivers an excellent service experience by identifying customer needs, preparing repair orders, coordinating workshop activity, managing cash transactions, handling parts requirements and ensuring timely vehicle delivery. It also helps drive customer satisfaction, service and parts revenue targets and operational excellence.

Key responsibilities

• Welcome customers, capture their service requirements and vehicle concerns, and prepare repair orders with detailed cost estimates and delivery timelines.
• Coordinate with workshop teams, follow up on repair progress, obtain customer approval for additional work and communicate delays proactively.
• Deliver vehicles by explaining completed repairs, invoices and maintenance recommendations.
• Achieve individual service, parts, accessories and value-added sales targets.
• Process cash transactions, petty cash and billing, and maintain accurate financial records.
• Assist customers with parts enquiries, monitor inventory levels, coordinate parts availability and process returns.
• Resolve customer complaints and resolve complaints effectively.
• Take part in dealer certification programs, skills contests and continuous professional development, and comply with quality, safety and operational standards.

Required profile

• Bachelor's degree in Automobile Engineering, Mechanical Engineering or equivalent qualification.
• Minimum 3 years of experience as a Service Advisor in an automotive dealership.
• Strong understanding of dealership service operations, workshop flow and customer handling.
• Experience using SAP, ERP systems and digital service management tools.
• Excellent verbal and written communication, a strong commercial mindset with proven upselling and revenue generation, and ability to work in a multicultural team.

Required skills

• SAP, ERP systems and Microsoft Office applications.
• Cash handling and reconciliation, parts sales and inventory management.
• Strong customer service, negotiation and conflict-resolution skills.