Service Desk Administrator – IT Help Desk (Secret Clearance)

About the role

Five Rivers Analytics is seeking a Service Desk Administrator to provide front‑line IT support in Doha, Qatar. The role involves handling computer, printer and network issues via in‑person, phone, email and ServiceNow ticketing, ensuring rapid resolution or escalation.

Key responsibilities

• Serve as the first point of contact for all IT service requests and incidents.
• Log, track and manage tickets using ServiceNow, assigning unresolved issues to appropriate IT groups.
• Troubleshoot Microsoft Windows operating systems, Office 2007, and Army/Universal Gold Master images.
• Create and manage user accounts, email accounts, and distribution lists in Microsoft Exchange Server.
• Administer network services, print queues, Cisco VMPS, and server management tools.
• Provide telephone support for initial troubleshooting and follow‑up calls.
• Document all activities for accurate reporting and continuous improvement.

Required profile

• U.S. citizen with an active Secret (or higher) security clearance.
• High school diploma or GED with at least one year of service‑desk/help‑desk experience.
• Valid U.S. passport, International Driver’s Permit and U.S. driver’s license.
• Ability to pass police, medical and visa checks as required.

Required skills

• ServiceNow ticketing system
• Microsoft Windows OS
• Microsoft Office 2007
• Microsoft Exchange Server
• Cisco VMPS administration
• Print queue management
• Server management tools