Service Desk Administrator – IT Help Desk (Secret Clearance)

About the role

The Service Desk Administrator provides front‑line IT support for computer, printer and network issues at a site in Qatar. The role involves rapid decision‑making, ticket management via ServiceNow and direct interaction with users.

Key responsibilities

• Respond to in‑person, phone, email and ServiceNow requests, troubleshoot hardware and software problems, and create or route tickets as needed.
• Maintain user accounts in Microsoft Exchange Server, manage print queues, and administer Cisco VMPS and other network services.
• Collaborate with the site Information Management Officer to ensure efficient use of Service Desk resources and document all activities for reporting.

Required profile

• U.S. citizen with an active Secret (or higher) security clearance.
• High school diploma or GED and at least one year of service‑desk/help‑desk experience.
• Ability to obtain and maintain a U.S. passport, International Driver’s Permit, driver’s license, and pass medical and police checks.

Required skills

• Proficiency with Microsoft Windows operating systems and Microsoft Office (2007).
• Experience using ServiceNow for ticket management.
• Knowledge of Microsoft Exchange Server for creating email accounts.
• Familiarity with Cisco networking tools (VMPS) and basic print‑queue management.