Service Desk Coordinator

About the role

Madre Integrated Engineering is looking for a Service Desk Coordinator in Doha. The role handles incoming service tickets, coordinates technician dispatch and keeps incidents running smoothly within a 24x7 environment.

Key responsibilities

• Receive assigned service tickets and coordinate technician dispatch.
• Track ticket acknowledgements and SLA timelines, and follow up on ageing and pending tickets.
• Maintain communication with the TOC and affected departments during incidents.
• Support service reporting through the ITSM system.
• Coordinate access permissions and work permits for dispatched technicians.
• Ensure timely and efficient ticket handling and technician deployment.

Required profile

• Diploma in IT or a related discipline.
• Minimum 4 years of experience in service desk or dispatch coordination.
• Previous service-desk or technical dispatch experience.
• Ability to work calmly in a high-volume 24x7 operation and to meet airport security and operational compliance requirements.

Required skills

• ITIL Foundation certification.
• Good understanding of SLA-based service environments.
• Strong communication and coordination skills.

Candidates apply by sending their CV to the employer.