Sr. Service Engineer

About the role

Gadget Express is seeking a Senior Service Engineer to lead on‑site installation, servicing and repair of complex equipment across Qatar. You will act as a technical liaison for customers, field technicians and internal teams, ensuring smooth delivery and continuous improvement of field service processes.

Key responsibilities

• Plan, execute, and oversee on‑site installation and repair of sophisticated systems.
• Deliver technical presentations to customers, peers and competitors.
• Update and validate work instructions, training guides and documentation used by field technicians.
• Drive continuous‑improvement initiatives for field services and product development.
• Resolve administrative issues related to equipment delivery and installation.
• Serve as an escalation point for Field Service Specialists and other stakeholders.

Required profile

• Bachelor’s degree or equivalent, or high‑school diploma with significant relevant experience.
• Proven experience in technical installation, field service or customer support.
• Strong written and oral communication skills.
• Ability to create clear documentation and deliver effective presentations.

Required skills

What we offer

• Opportunities for continued professional development.
• Dynamic work environment with cross‑functional collaboration.