Systems Administration Consultant - IT Operations (Systems Team)

About the role

The Systems Administration Consultant works in the IT Operations Section and supports services managed by the System Operations Team to keep operations efficient and reliable. As a Tier 2 escalation point for identity, messaging, collaboration, remote access, device management and endpoint security, the consultant diagnoses complex incidents passed from Tier 1, performs root cause analysis, implements durable fixes and coaches frontline staff so the next call is resolved at first contact.

Key responsibilities

• Deploy and troubleshoot Active Directory Group Policy Objects
• Add or remove DNS records, DHCP reservations and certificates on request
• Troubleshoot sync issues in Entra ID or FIM and failed Configuration Manager deployments
• Deploy DAT engine updates via ePO and triage policy or performance incidents
• Maintain DLP policies and track mail-flow anomalies with Message Trace
• Investigate Teams/Webex join and media-quality issues using CQD and Call Analytics
• Validate duplicate OneDrive data in Preservation Hold Library and isolate Citrix session-launch failures
• Respond to RDP failure incidents and coordinate patch management for all Windows systems
• Manage the incident, request and task queue, identify process improvements and maintain architecture and configuration documentation

Required profile

• Bachelor's degree in Computer Science, Information Technology, Engineering or Information Systems
• 5+ years in enterprise Windows systems administration, including at least 2 years of Tier 2/3 escalations
• Excellent written and spoken English, strong analytical problem-solving and compliance with risk, security and continuity principles

Required skills

• Active Directory, Hybrid Entra ID, DNS and DHCP
• Intune and System Centre Configuration Manager (SCCM)
• Citrix Virtual Apps and Desktops (Studio, Director, Workspace) and Windows RDS
• Trellix ENS/DLP and application whitelisting
• PowerShell scripting
• Recommended certifications: SC-300, MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation