Ticketing Controller

About the role

We are seeking an experienced Ticketing Controller to manage controlled ticket inventory, allocations, distribution records and reconciliation with high accuracy, confidentiality and accountability.

Key responsibilities

• Maintain accurate control of ticket inventory throughout the ticketing lifecycle.
• Verify ticket quantities, categories, references and allocation records.
• Administer controlled allocations, releases, changes and distribution requirements.
• Maintain complete and accurate ticket movement and reconciliation records.
• Identify and resolve inventory, allocation and distribution discrepancies.
• Maintain ticketing trackers and provide accurate status and reconciliation reporting.
• Support time-sensitive ticketing requirements while maintaining strict control and accuracy.

Required profile

• 3–5 years of direct experience in ticket control, ticket inventory, ticket fulfilment, hospitality ticketing or a closely comparable function.
• Hands‑on responsibility for physical and/or digital ticket inventory, allocation, distribution and reconciliation.
• Experience supporting major sporting events, international events, premium hospitality or high‑volume controlled ticketing environments.
• Experience with VIP, corporate, sponsor, hospitality or other controlled ticket allocations (highly desirable).
• Demonstrated ability to work with high‑volume, detail‑sensitive records where allocation errors may have operational or commercial consequences.
• Strong attention to detail and the ability to work accurately under significant time pressure.
• Fluency in Arabic is an added advantage.
• Bachelor’s degree in Business Administration, Finance, Accounting, or a related discipline (or highly relevant specialist ticketing experience).

Required skills

• Excel
• Ticketing/reporting tracker