Valet Coordinator

About the role

Mondrian Doha, a luxury hotel in Doha with venues across eight locations, is looking for a Valet Coordinator. The role gives guests an exceptional arrival and departure experience, acts as the hotel's ambassador and ensures that parking, car retrieval and luggage handling are smooth and safe.

Key responsibilities

• Welcome and greet guests courteously, act as the hotel's ambassador and engage them with knowledge of the hotel, its services, the city and local happenings.
• Memorise number plates of VIP clients and recognise frequent guests so they receive personal service.
• Work with the doorman, bell captain and bellmen to handle luggage carefully, accurately and quickly; stand at the main entrance, collect keys from drivers and help with luggage.
• Supervise parking and car retrieval, cross-check luggage in departing vehicles and give and receive valet tickets.
• Safely control guest vehicle keys and conduct a vehicle key audit with the valet team at the end of each shift.
• Perform safety checks on parked vehicles and manage the parking area (poles, traffic lights and people).
• Keep valet equipment such as poles and tags working and stocked, and maintain the cleanliness of the front of the hotel.
• Check that valet staff are on duty, have signed the attendance sheet and meet grooming standards, and that housekeeping provides uniforms on time.
• Coordinate with key room attendants and other staff on guest requests, assist the Chief Concierge with weekly schedules, headcounts and attendance reviews, and communicate regularly with customers and staff.

Required profile

• A valid Qatar driving licence is required.
• Ability to work closely with guests, colleagues and the concierge team.