Video Surveillance (CCTV) & Servers Engineer

About the role

Madre Integrated Engineering is looking for a Video Surveillance (CCTV) and Servers Engineer in Doha. The role provides Level-3 technical support for video-surveillance systems, recording servers, storage and associated security servers, and involves advanced troubleshooting, incident analysis and mentoring of Level-2 technicians.

Key responsibilities

• Provide Level-3 technical support for video-surveillance systems, recording servers, storage and security servers.
• Perform advanced troubleshooting at system, application and infrastructure levels, and conduct root-cause analysis for major and recurring incidents.
• Coordinate OEM support cases and ensure permanent technical resolution.
• Manage system configuration, firmware, software maintenance, releases and upgrades.
• Develop and maintain preventive-maintenance and predictive-monitoring procedures.
• Maintain system design documents, SOPs and technical knowledge bases.
• Mentor Level-2 technicians and assess their technical competency.
• Support Change Advisory Board assessments for system changes.
• Maintain VMS, recording servers, storage, camera systems, recording, retention, failover and analytics.

Required profile

• Minimum 5 years of hands-on experience with video-surveillance systems in a comparable environment.
• Valid Milestone certification through an authorised channel.
• Strong experience with VMS, servers and storage systems.
• Experience handling OEM technical support and escalations.
• Ability to comply with airport security, HSE and cyber-security requirements.

Required skills

• ITIL Foundation certification.
• Strong troubleshooting and root-cause-analysis skills.
• Good knowledge of system monitoring, recording, retention and failover.
• Strong documentation and mentoring capability.