Welcomer Supervisor – Front Office

About the role

Join a leading hotel within the Accor network as a Welcomer Supervisor, overseeing the front office to ensure seamless guest experiences. You will lead a dedicated team and uphold the brand’s standards of hospitality.

Key responsibilities

• Supervise daily front office operations, ensuring smooth check‑in and check‑out processes.
• Lead, motivate and develop the front desk team to maintain high service standards.
• Handle guest inquiries, concerns and special requests promptly and professionally.
• Coordinate with other hotel departments to guarantee overall guest satisfaction.
• Monitor room availability and assist with reservations when needed.
• Train new team members and support ongoing staff development.
• Ensure compliance with hotel policies, procedures and Accor brand standards.

Required profile

• Previous experience in a front office role, preferably in a supervisory capacity.
• Strong communication and interpersonal skills.
• Ability to lead a team and interact with guests confidently and empathetically.
• Problem‑solving mindset with attention to detail.

Required skills

• Opera system experience.

What we offer

• Opportunities for development and advancement within a global hospitality group.
• An inclusive work environment that values diversity.
• Support for continuous learning and career growth.