Associate Electronic Switch System Support

About the role

The incumbent will manage QNB's Electronic Switch systems and related applications, handling day‑to‑day operational tasks, issue escalation, system availability, disaster‑recovery simulations, certification support, and reporting to E‑Payment Management.

Key responsibilities

• Implement KPIs and best practices for the card industry while promoting cost efficiency.
• Maintain service level agreements with internal departments, ensuring timely turnaround and accurate fault reporting.
• Record events via shift logs, manage card issuance issues, and coordinate with vendors to resolve faults.
• Ensure compliance with legal, regulatory and internal policies, including AML, CTF, sanctions, data protection and fraud control.
• Support risk‑control activities such as RCSA, KRI monitoring, incident reporting and remediation.

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Willingness to provide required documents (resume/CV, passport, QID, educational certificates, birth certificate).
• Commitment to continuous professional development and mandatory training.

Required skills

• Electronic Switch systems
• Card issuance systems