Associate – QNB First Customer Services (Qatarization)

About the role

The Associate QNB First Customer Services supports the Customer Relationship Executives and Managers in delivering high‑quality banking services to QNB First account holders. Working on‑site in a branch environment, the role ensures that customer instructions, queries and transactions are handled efficiently and professionally.

Key responsibilities

• Assist Customer Relationship Executives/Managers with customer queries, complaints and timely resolution.
• Provide seamless service to maximize customer satisfaction, profitability and acquisition.
• Monitor and act on Key Performance Indicators (KPIs) related to QNB First service performance.
• Develop and implement customer retention strategies to reduce attrition.
• Promote cost‑consciousness, efficiency and productivity in daily operations.
• Engage directly with customers visiting the branch, ensuring follow‑up on all issues.
• Participate in database management, loyalty programmes and direct‑marketing initiatives for new product launches.
• Maintain strict confidentiality and integrity while delivering service excellence.

Required profile

• Strong communication and interpersonal skills.
• Ability to work under delegated authority and adhere to bank policies.
• Customer‑focused mindset with a proactive approach to problem solving.
• Attention to detail and commitment to service quality.

Required skills