Banking Call Center Agent
ECCO Gulf Majorel Qatar · Doha
Job description
About the role
We are seeking enthusiastic, customer‑focused individuals to join our banking call centre in Doha. As a Banking Call Center Agent you will be the first point of contact for customers, delivering accurate information and high‑quality support.
Key responsibilities
- Handle inbound and outbound calls related to banking inquiries and services.
- Provide accurate information and solutions to customer queries.
- Update and maintain customer records and account information.
- Resolve customer complaints efficiently and effectively.
- Collaborate with team members to improve service processes.
- Adhere to all company policies and procedures.
Required profile
- Previous experience in a call centre or customer service role within the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem‑solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations calmly.
- Fluency in Arabic and English.
Required skills
- Proficiency in using computer systems and software applications.
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Published 3 weeks ago
Expires 1 month from now
25 views · 0 interested
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ECCO Gulf Majorel Qatar
Doha