Customer Support Specialist (Remote)

About the role

We are looking for a dependable, customer‑focused specialist to join our fully remote team. This entry‑level position involves assisting customers with questions, account needs, service requests, and routine problem resolution while delivering a positive experience.

Key responsibilities

• Respond to customer inquiries via email, chat, and phone using approved templates and scripts.
• Create, update, and close support tickets, documenting actions and resolutions.
• Maintain accurate customer records and process account updates in company systems.
• Guide customers through routine processes, resolve common issues, and escalate complex cases to the appropriate team.

Required profile

• High school diploma, GED, or equivalent.
• Basic computer and typing skills with a reliable internet connection.
• Strong written and verbal communication, friendly and patient demeanor.
• Attention to detail, good organization, and ability to work independently in a remote environment.

Required skills

• Microsoft Office or Google Workspace.
• Familiarity with CRM or ticket‑management platforms.

What we offer

• Fully remote work environment with flexible scheduling.
• Competitive entry‑level compensation and paid onboarding training.
• Full‑time and part‑time opportunities, paid time off and company holidays.
• Health, dental, and vision benefits where applicable.
• Professional development, ongoing coaching, and career advancement opportunities.
• Company‑provided equipment and supportive remote team culture.