Fraud Monitoring Analyst

About the role

The Fraud Monitoring Analyst works within the Bank's 24/7 Fraud Operations function, continuously monitoring, investigating and escalating suspicious transactions. The role supports compliance with QCB AFCM requirements and acts as the first line of operational fraud response outside normal business hours.

Key responsibilities

• Monitor fraud alerts 24/7, including after‑hours, weekends and public holidays.
• Review, triage and prioritize alerts according to risk‑based thresholds and escalation criteria.
• Contact customers when required, using approved scripts to verify transactions and gather information.
• Escalate high‑risk, confirmed or complex cases immediately to senior analysts following escalation matrices and AFCM response timelines.
• Document all actions accurately in the fraud case management system and registers.
• Serve as the operational point of contact for fraud reports received outside normal business hours.
• Handle fraud‑related communications from customers, financial institutions and payment service providers.
• Maintain strict confidentiality, data privacy and adhere to service level agreements.
• Log and track fraud incidents through EFMS or other operational channels until closure.

Required profile

• Experience in fraud monitoring, detection or investigation within a banking or financial environment.
• Ability to work rotating night shifts and respond quickly to alerts.
• Strong communication skills for interacting with customers and external partners.
• Knowledge of QCB AFCM compliance requirements and internal fraud response procedures.
• Attention to detail and ability to maintain accurate records.

Required skills

• Proficiency with EFMS (Electronic Fraud Management System).
• Use of the bank’s Fraud Monitoring System.