Guest Experience Coordinator

About the role

The Ritz-Carlton is hiring a Guest Experience Coordinator in Doha, Qatar, within its Guest Services Department. The role supports the Sales and Marketing operation, focusing on frequent Rewards Elite members, and works remotely. It is a full-time, non-management position.

Key responsibilities

• Support reception desk operations, pre-arrival operations, lobby greeter and arrival experience operations.
• Generate business travel leads and run customer service events and promotions that drive loyalty.
• Follow up on referrals to ensure a cost-effective gifting process.
• Promote the brand image internally and externally.
• Welcome guests according to company standards, anticipate their needs and thank them sincerely.
• Answer phones with appropriate etiquette and speak clearly and professionally.
• Report accidents, injuries and unsafe conditions to the manager, and comply with quality assurance standards.
• Enter and locate work-related information using computers and point-of-sale systems.

Required profile

• Preferred: 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related field.
• Preferred: 2 years of guest services, front desk or related sales experience.
• No supervisory experience required.
• No license or certification required.