Guest Service Officer
Destination Hotels · Doha
Job description
About the role
The Guest Service Officer will be the first point of contact for guests at Park Hyatt Doha, a luxury 5‑star hotel. You will deliver exceptional service, handle enquiries, and ensure each stay is memorable.
Key responsibilities
- Welcome guests, manage check‑in and check‑out procedures.
- Respond to guest requests and resolve issues promptly.
- Maintain accurate records using hotel management systems.
- Collaborate with housekeeping, food & beverage, and other departments to fulfill guest needs.
- Assist with reservations, billing, and reporting as required.
Required profile
- 1‑2 years of experience in front‑desk, guest service, or customer‑service roles, preferably in a luxury hotel.
- Strong communication skills in Arabic and English.
- Ability to work flexible shifts in a fast‑paced environment.
- Problem‑solving mindset and a customer‑focused attitude.
Required skills
- Familiarity with Opera PMS or similar hotel management systems.
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Published 3 weeks ago
Expires 1 month from now
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Destination Hotels
Doha
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