Lounge Attendant – Al Maha Services

About the role

The Lounge Attendant for Al Maha Services will be the first point of contact for customers visiting Qatar Airways lounges in Doha. You will promote and sell lounge access and related services, handle bookings and ensure a seamless, high-quality experience for both walk-in and pre-booked guests.

Key responsibilities

• Promote and sell Al Maha Services and lounge access to walk‑in customers, meeting sales targets.
• Respond promptly to phone and email enquiries, converting them into bookings.
• Upsell higher‑value services and add‑on products to increase profitability per customer.
• Check‑in guests, manage lounge capacity and maintain optimal customer experience.
• Support the corporate sales team with client and event bookings.
• Assist management with administrative, sales and marketing reports.
• Handle billing, cash and POS transactions, ensuring accurate shift closing procedures.
• Maintain the visual standards of lounge areas and ensure compliance with corporate policies and SOPs.

Required profile

• High school qualification.
• Minimum 1 year of relevant experience in customer service, sales or hospitality.
• Strong communication skills and a customer‑focused attitude.

Required skills

• POS system operation.