Raffles Ambassador

About the role

Raffles Doha, a luxury hotel in Katara Towers, Lusail, is looking for a Raffles Ambassador. You will be the first point of contact for guests, delivering a highly personalised and intuitive arrival and departure experience that reflects the brand's elegance and legendary service. It is more than a traditional front desk role: you curate meaningful connections, anticipate individual preferences and ensure every guest journey is seamless and memorable.

Key responsibilities

• Deliver guest experiences in line with Raffles brand standards, service culture and luxury hospitality values.
• Welcome guests warmly and professionally, with a refined and personalised arrival and departure experience.
• Manage check-in, check-out, room assignments, billing and cashiering accurately and efficiently.
• Anticipate guest preferences and personalise interactions throughout the stay.
• Serve as an ambassador of the hotel, its dining venues, wellness facilities and local experiences.
• Handle guest requests, inquiries and concerns with professionalism, empathy and a solution-oriented approach.
• Coordinate closely with Butler Service, Concierge, Housekeeping, Guest Relations and other departments.
• Maintain detailed guest profiles and preferences to enhance recognition and loyalty.
• Take ownership of service recovery, resolving issues promptly and thoughtfully.
• Uphold high standards of grooming, etiquette, communication and confidentiality, and follow all front office procedures.
• Support VIP arrivals, special occasions and bespoke arrangements, and promote loyalty programmes and hotel services.

Required profile

• Previous experience in Front Office, Guest Relations or luxury hospitality preferred.
• Fluency in English required; additional languages are highly valued.
• Excellent interpersonal and communication skills with a polished, engaging presence.
• Strong attention to detail, multitasking ability in a fast-paced luxury environment, and professional problem-solving skills.
• Passion for luxury hospitality and personalised service.

Required skills

• Familiarity with Opera PMS or similar hotel management systems is an advantage.

What we offer

• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Special dining and wellness discounts.

Candidates apply online; shortly after applying they receive an email from the assessment partner asking them to create a profile and complete a questionnaire, which is mandatory for their candidacy to be considered.