Reservations Internship

About the role

Mondrian Doha, a Mondrian brand hotel with venues across eight locations, is offering an internship in its Reservations department. The intern helps maximise revenue by handling reservation enquiries and converting them into bookings, while delivering a high standard of customer service.

Key responsibilities

• Answer all incoming reservation enquiries by telephone, fax or email promptly, and convert them into bookings wherever possible
• Use Opera and Delphi knowledgefully, and enter reservations accurately and completely, including special requests and billing details
• Follow minimum rate and minimum stay strategies set by the revenue team, and up-sell products and services to maximise revenue
• Process enquiries and reservation confirmations on the same day they are received
• Keep accurate filing systems for department correspondence and share hotel facilities information with guests
• Build rapport with customers and regular bookers, and identify potential sales leads for the sales team
• Stay aware of the hotel's financial targets and the reservations team's contribution to them
• Work as part of a team, assisting colleagues and following the requests of the Reservations Supervisor and the Regional Director of Revenue

Required profile

• High personal skills, accuracy and attention to detail, with a positive attitude
• Ability to work as part of a team and assist colleagues