Senior Customer Service Representative

About the role

The Senior Customer Service Representative will handle inbound customer inquiries via phone, email, and web chat, ensuring accurate and timely responses. The role requires updating CRM systems with interaction details and maintaining high standards of service quality.

Key responsibilities

• Act as the subject‑matter expert for the team.
• Answer customer calls promptly and provide accurate information.
• Demonstrate empathy and professionalism during all interactions.
• Make outbound follow‑up calls and provide specific information as directed.
• Support the Team Leader and other functions as needed.
• Keep the CRM system up to date.
• Adhere to company policies, procedures, and confidentiality requirements.
• Participate in relevant training and apply new knowledge.
• Maintain effective working relationships and communicate clearly in both Arabic and English.

Required profile

• Graduate in any discipline.
• Bilingual proficiency in Arabic and English (verbal and written).
• Highly empathetic with strong customer‑service orientation.
• Ability to work under pressure and handle flexible hours.
• Motivated self‑starter with a positive professional outlook.

Required skills

• Proficiency with MS Windows.
• Proficiency with MS Office suite.
• Good typing speed.