Vice President – Custody Client Management & Business Development

About the role

The Vice President Custody Client Management and Business Development role is responsible for leading QNB's custody client portfolio and the associated client management team. This senior position drives growth, profitability and client satisfaction while supporting Qatarization objectives.

Key responsibilities

• Implement strategies to achieve volume, revenue and profit targets for the custody portfolio.
• Increase market share and ensure sustainable growth of custody client relationships.
• Monitor and optimise KPI performance, cost efficiency and productivity.
• Oversee client onboarding, business case preparation, engagement plans and annual activity reviews.
• Manage the common client mailbox and all communication channels, ensuring service level agreements are met.
• Build strong relationships with internal departments to align with group goals.
• Lead and develop the Custody Relationship Managers and Client Services function.

Required profile

• Proven experience in senior client management or business development within banking or financial services.
• Strong understanding of custody services, revenue generation and market dynamics.
• Ability to lead teams, delegate authority and monitor performance.
• Customer‑focused mindset with a track record of delivering high‑quality service.
• Excellent communication and relationship‑building skills across internal and external stakeholders.

Required skills