Administrative Coordinator

About the role

The Administrative Coordinator serves as the primary point of contact for guests and internal teams, ensuring smooth communication and efficient office operations within a luxury hotel environment.

Key responsibilities

• Respond to client inquiries via phone and email, providing timely and accurate information.
• Enter, update, and retrieve data in computer databases and point‑of‑sale systems.
• Operate standard office equipment and prepare letters, memos, and documents using word processing, spreadsheet, database, and presentation software.
• Proofread and edit written materials to ensure accuracy and completeness.
• Transmit information through computer, mail, or fax while maintaining confidentiality of proprietary data.
• Welcome guests, anticipate service needs, assist individuals with disabilities, and uphold professional appearance standards.
• Communicate clearly, answer telephone calls with proper etiquette, and support team goals.
• Report accidents, injuries, or unsafe conditions to management.
• Lift, move, and place objects weighing up to 10 lb without assistance.
• Perform other reasonable duties as assigned by supervisors.

Required profile

• Professional appearance and adherence to company policies.
• Strong attention to detail and ability to maintain confidentiality.
• Excellent verbal communication and customer‑service orientation.
• Team‑player mindset with the ability to develop positive working relationships.
• Physical ability to handle light lifting tasks (≤10 lb).

Required skills

• Proficiency with word processing software.
• Proficiency with spreadsheet software.
• Experience using database software.
• Experience with presentation software.
• Familiarity with point‑of‑sale (POS) systems.