Applications Specialist – Systems Operations

About the role

The Applications Specialist – Systems Operations ensures the stability, availability, and performance of Mowasalat’s enterprise applications. You will support day‑to‑day operations, resolve incidents, and collaborate with business users, IT teams, and external vendors to deliver reliable transport solutions.

Key responsibilities

• Provide technical support for enterprise applications, ensuring reliability, scalability, and performance.
• Maintain up‑to‑date application documentation, including user manuals and technical specifications.
• Assist in designing, developing, testing, and implementing software solutions aligned with business requirements.
• Gather and analyze business and system requirements, producing business cases and technical documentation.
• Integrate applications with existing systems and configure them to meet business needs.
• Develop and deliver user training programs and maintain user guides, manuals, and FAQs.
• Monitor system performance, support incident resolution, and drive continuous improvement.
• Ensure compliance with operational standards and data confidentiality requirements.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 4–6 years of experience in enterprise application support or systems operations.
• Preferred certifications: Certified Associate in Software Engineering (CASE), programming certifications (Java, Python), Agile/Scrum Master.
• Strong analytical thinking, problem‑solving abilities, and effective communication skills.

Required skills

• Java
• Python
• Agile methodology
• Waterfall methodology
• System integration
• Application configuration
• Data analysis
• Data visualization