Arabic‑Speaking Call Center Agent

About the role

ECCO Gulf Majorel Qatar is looking for an Arabic‑speaking Call Center Agent to join its fast‑paced customer service team in Qatar. The role involves handling inbound and outbound communications, providing timely assistance, and ensuring high levels of customer satisfaction.

Key responsibilities

• Respond to high‑volume inbound and outbound calls, emails, and chat messages in a professional manner.
• Use call‑center software and CRM systems to document interactions, update customer profiles, and track case resolution.
• Handle customer complaints, propose appropriate solutions, and follow up to ensure issues are resolved.
• Follow call flow scripts, compliance guidelines, and quality standards.
• De‑escalate irate or distressed customers while maintaining service quality.
• Participate in quality‑assurance evaluations, coaching sessions, and ongoing training.
• Maintain accurate call logs, case notes, and disposition codes for reporting.
• Meet productivity, attendance, and schedule‑adherence targets in a fast‑paced environment.

Required profile

• Bachelor’s degree in Business Administration or equivalent.
• Minimum three years of experience in a call‑center environment.
• Fluency in Arabic (mandatory) and strong English communication skills.
• Ability to work flexible shifts as required.

Required skills

• Call center software
• CRM systems
• Email and standard office applications
• Basic computer proficiency