Assistant Facilities Manager

About the role

The Assistant Facilities Manager supports the Facilities Manager and the broader Facilities Team in delivering high‑quality soft services across the site. This role ensures smooth operation of reception, mail handling, meetings, cleaning, waste management, vending and food services while maintaining office equipment and liaising with vendors.

Key responsibilities

• Lead the team providing first‑line soft services including reception, mail operations, meeting and events support, cleaning, waste and recycling, vending and food services.
• Monitor and maintain office equipment and supplies; coordinate regular meetings with vendors to address issues, recommendations and cost estimates.
• Conduct weekly walk‑rounds with the vendor cleaning manager to verify cleaning quality standards.
• Manage Trouble Ticket (Remedy) requests via the help‑desk interface, ensuring timely resolution in line with service level agreements.
• Oversee daily health and safety matters, schedule fire‑safety meetings, drills, equipment checks and training records.
• Provide travel and visitor support, coordinating with approved hotels and assisting global travel managers.
• Assist in organising internal and external client events and ensure high‑quality conferencing facilities.
• Supervise food and kitchen areas, direct housekeepers, raise purchase orders and maintain related documentation.
• Report to the Facilities Manager and contribute to overall site efficiency and customer service excellence.

Required profile

• Experience in a Facilities or Office Services Coordinator role within a high‑profile corporate environment.
• Previous reception or hospitality experience, supported by a diploma or degree.
• Strong problem‑solving and decision‑making abilities for efficient site operations.

Required skills

• Proficiency with the Remedy ticketing system.