Associate Domain Support

About the role

The Associate Domain Support professional will work within QNB's Domain Support department, reporting to the Senior Manager and assisting the Head of Domain Support. This role ensures the smooth operation of critical banking systems and provides day‑to‑day technical assistance to QNB employees.

Key responsibilities

• Manage assignments and resources for the Domain Support team.
• Assist the Head of Domain Support and act as a shadow for the Senior Manager on projects, deliverables and communications.
• Maintain and update system profiles with new enhancements and upgrades.
• Implement KPIs and best practices for domain support activities.
• Ensure compliance with service level agreements and punctuality, including extended working hours when required.

Required profile

• Minimum of 1 month of relevant experience in IT infrastructure support.
• Ability to work in a fast‑paced banking environment and adhere to strict SLA timelines.
• Strong attention to detail and willingness to work extended hours as needed.

Required skills

• Trelilx
• Microsoft Azure cloud
• Endpoint defence
• Citrix infrastructure services
• .Net platforms
• Remote Access
• QNB Workflow
• Microsoft infrastructure services
• Cloud infrastructure services
• Microsoft applications services
• Security infrastructure services
• Move‑IT
• Citrix VDI
• Citrix Xenapp
• DLP
• Active Directory Services
• SCOM
• FIM
• Google Cloud
• Antivirus
• Windows Servers
• SFTP
• Exchange