Automotive Aftersales Manager

About the role

The Automotive Aftersales Manager will lead all after‑sales operations for the assigned brand, ensuring efficient delivery of services and parts to customers. This senior role oversees workshop, parts, reception and coordination with other departments to meet quality, safety and customer satisfaction standards.

Key responsibilities

• Manage daily workshop, parts, and reception operations to ensure timely vehicle repairs and parts delivery.
• Conduct regular meetings with managers and staff to review performance, set goals and implement improvements.
• Ensure compliance with manufacturer standards, safety regulations and achieve high dealer audit scores.
• Drive customer service excellence, monitor CSI surveys and resolve complaints to build loyalty.
• Oversee resource utilization, budgeting, inventory control and profitability of the after‑sales department.
• Lead recruitment, training, performance appraisal and development of the after‑sales team.

Required profile

• Engineering graduate with dealer‑standard training and certificates.
• Minimum 15 years of automotive experience, including at least 5 years in a managerial role.
• Fluent in English and Arabic with strong communication skills.
• Proven ability to manage conflict, develop employees and maintain customer relationships.

Required skills

• Automotive systems knowledge
• Repair techniques