Banking Call Center Agent

About the role

Join ECCO Gulf Majorel Qatar as a Banking Call Center Agent in Doha. The position is ideal for professionals and newcomers eager to develop a career in the banking sector, serving as the first point of contact for customers.

Key responsibilities

• Handle inbound and outbound calls related to banking inquiries and services.
• Provide accurate information and solutions to customer queries.
• Maintain customer records by updating account information.
• Resolve customer complaints efficiently and effectively.
• Collaborate with team members to improve customer service processes.
• Adhere to all company policies and procedures.

Required profile

• Enthusiastic and customer‑focused attitude.
• Previous experience in a call centre or customer service role, preferably in banking.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Fluency in English; knowledge of Arabic is a plus.

Required skills

• Proficiency in using computer systems and software applications.

What we offer

• Competitive salary and performance‑based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.