Bell Captain

About the role

The Bell Captain leads the bell desk team at Banana Island Resort Doha, ensuring seamless luggage handling, guest assistance, and transportation coordination while delivering exceptional service to guests.

Key responsibilities

• Supervise and coordinate daily bell desk and porter activities.
• Handle guest luggage promptly and courteously during arrivals, departures, and room changes.
• Welcome guests, provide assistance, and share information about hotel facilities and local attractions.
• Arrange guest transportation, including taxis, airport transfers, and valet services where applicable.
• Maintain accurate records of luggage movement and guest requests.
• Train, schedule, and monitor bell team members to ensure service excellence.
• Uphold grooming standards, punctuality, and professionalism of the bell team.
• Address guest complaints efficiently and escalate when necessary.
• Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams.
• Ensure safety and security of guest belongings at all times.

Required profile

• High school diploma or equivalent; hospitality qualification preferred.
• Minimum 2–3 years of experience in a similar role within a hotel environment.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Guest‑focused attitude with problem‑solving capabilities.
• Knowledge of the local area and attractions is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

Required skills